Terugbetalingsbeleid
Returns & Exchanges
Report your return
Of course, it can happen that you have changed your mind and do not want to keep an ordered product. Or do you have an alternative product from us in mind? You will find all the important information below if you want to exchange or cancel a product.
You can cancel the purchase agreement within 14 days of receiving your order. We would appreciate it if you would send us an email at info@proactiongear.com with the details of your order. You can also use the European model withdrawal form for your withdrawal or let us know in another way that you want to cancel the purchase.
You can print this return form and include it with your package:
You can return the product to: the following address after the returned approved;
Alicantepad 6, 3067 WB Rotterdam, Netherlands
Make sure your package is well packed, for example in the box you received it in. If you cannot print the return form, clearly write your name and order number on the box.
Return costs
When you use your right of withdrawal (within 14 days), the shipping costs of the return shipment are at your own expense. Send your return shipment to us with sufficient postage. Sometimes you can send the package as a letterbox package. Preferably choose a shipping method with track and trace.
Is your product defective and is it under warranty? Then we will pay the shipping costs. See also 'Warranty '.(Create a Link)
Refund
Once we have processed your return, you will receive the purchase amount (including any shipping costs) back as soon as possible. This takes a maximum of 14 days after the cancellation notification, but it is usually (much) faster. We can process and refund your order once we have received the products, or if you prove that you have sent the order.
We will refund the purchase amount using the same payment method you used to pay for the original order.
Swap
Do you want to exchange one or more returned products for another product from our assortment? Then we would like to ask you to order the product yourself via our webshop. It is therefore not possible to submit an exchange request for a return shipment.
Terms and Conditions
Do you want to exchange or return something? The item must be in new and undamaged condition. It must be returned in the original packaging if reasonably possible. Products with signs of use cannot be exchanged. You may of course remove an item from the packaging to view it and check its operation. If you return a damaged product, we cannot refund the (entire) purchase price. After the withdrawal of the purchase agreement, you have 14 days to return your order to us.
Warranty
All products on our website come with a standard two-year manufacturer's warranty. Do you have problems with a product? Send us an email to info@proactiongear.com. We will be happy to solve it for you.
Apart from the factory warranty, all items you buy from us are covered by the legal warranty. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. The factory warranty does not affect the legal warranty.
Payments
We aim to make your shopping experience easy by offering a wide range of trusted payment methods. ProActionGear partners with the reliable payment platform Stripe.
You can pay with:
- iDEAL
- Maestro
- PayPal
- Klarna
- Bancontact (Belgium)
- SOFORT (Germany)
- MasterCard
- Visa
- American Express